Terms and Conditions
1. Ticket Purchasing
1.2 All tickets are subject to an admin fee. Tickets are not transferable and are valid for the date displayed on the ticket only.
2.1 The event management reserve the right to cancel any event due to adverse weather or any other instance that may compromise public safety or affect the overall display quality/ enjoyment.
2.3 Event Tickets are non-transferable and non-refundable except in the instance of Event cancellation.
2.4 If we cancel the event before it commences, we will issue a full refund for all tickets valid for the date(s) cancelled.
2.5 If we abandon the event after 50% of the event has commenced, we will not refund any tickets.
2.6 If we cancel the event due to government restrictions (covid-19 related) which has an adverse effect on the running of the event or the health and safety of our visitors and/or staff, we will issue a full refund. Refund details are below.
2.7 We will refund the value of the ticket less the admin fee.
2.8 To obtain a refund you should follow the procedure below.
If tickets were purchased online an automatic refund will be made to the original payment method within 30 days.
If tickets were purchased on site at the box office, you can return to the box office on the event day/night for a refund. You must have your original tickets for a refund to be issued as this is your proof of purchase. No tickets, no refund. This is subject to the decision of the event management on day.
Accessibility for each event is detailed in our accessibility statement.
These terms and conditions were last updated in May 2023.